Shipping Policy

Effective Date: September 1, 2026

At Autumn & Ash, we’re committed to getting your order to you as efficiently as possible while taking the time needed to ensure every product meets our quality standards. Please review the shipping information below.

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Order Processing

Orders are processed and prepared within 1–3 business days after purchase. Our team carefully prepares and quality-checks each order before it is shipped.

If your item is custom-made, please allow an additional 4–5 business days for production and preparation.

Once your order has shipped, you will receive a confirmation email with your tracking information.

Estimated Delivery

Once shipped, orders typically arrive within 5–10 business days.

Due to high demand and our commitment to maintaining the quality of every order, please allow 2–3 weeks for total delivery.

During holidays, seasonal promotions, and other periods of unusually high order volume, processing and delivery times may be longer than usual.

Please note: Delivery times are estimates and may vary depending on your location, carrier processing times, holidays, and other circumstances outside of our control.

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High Demand & Production Updates

During periods of high demand, certain products may require additional preparation or production time.

We carefully process orders in the order they are received and work to ensure each product is properly prepared and meets our quality standards before being shipped.

During holidays and other busy periods, increased order volume and carrier delays may result in longer processing or delivery times.

We appreciate your patience and understanding during periods of increased order volume.

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Tracking Your Order

Once your order has been shipped and handed over to the carrier, you will receive a shipping confirmation email containing your tracking information.

You can use the provided tracking number to follow your package's progress directly through the carrier.

Need Assistance?

If you have any questions about your order or need assistance with your shipment, please contact us at:

Email: autumnandash.support@gmail.com

Thank you for your patience and for choosing Autumn & Ash!

The Autumn & Ash Team