Privacy policy
Privacy Policy
Last Updated: September 1, 2026
Welcome to Autumn & Ash. Your privacy is incredibly important to us, and we are committed to being transparent about how we handle your information. This Privacy Policy explains how we collect, use, and protect your data when you visit our store or make a purchase. By using our services, you agree to the practices outlined below.
Information We Collect
To provide you with the best shopping experience, we collect certain information when you interact with us:
Personal Information: This includes details you provide at checkout or when contacting support, such as your name, email address, shipping address, and phone number.
Payment Information: For your security, we do not store your full payment details on our servers. All transactions are handled by secure, reputable third-party payment processors.
Device and Usage Data: We automatically collect technical details like your IP address, browser type, and how you navigate our site to help us improve your experience.
How We Use Your Information
We use your data to keep things running smoothly and to serve you better:
Order Fulfillment: Processing your purchases, sending tracking updates, and providing customer support.
Communication: Sending you newsletters and special offers. You can easily opt out at any time using the "unsubscribe" link in our emails.
Improvement: Analyzing feedback and site usage to enhance our products and website.
Security: Monitoring for fraudulent activity to keep our community safe.
Data Security
We implement industry-standard safeguards to protect your personal information. While we strive to use every commercially acceptable means to protect your data, please remember that no method of transmission over the internet is 100% secure.
Information Sharing
We value your trust. We do not sell, rent, or trade your personal information to third parties. We only share data with:
Service Providers: Trusted partners who help us ship orders, process payments, or maintain our website. They are expected to handle your information appropriately and securely.
Legal Compliance: If required by law or to protect our legal rights.
SMS / MMS Text Message Marketing Program Privacy Policy
Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages.
**WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE